Managing Director

Position Overview: 

The Managing Director will be responsible for overseeing the strategic direction, operations and financial performance of the MVNO. This leadership role requires a candidate with a strong background in telecom, mobile services, and operational management. The successful candidate will have the expertise to navigate the challenges of a high-growth company and work cross-functionally to position the organisation for success. 

Key Responsibilities: 

Strategic Leadership: 

• Lead the company’s growth strategy, focusing on expanding market share, improving profitability, and driving innovation. 

• Develop and execute long-term business plans, ensuring alignment with the company’s vision, mission, and values. 

• Set and achieve financial and operational goals, focusing on scalability, cost-efficiency, and profitability. 

• Lead market expansion efforts, including identifying new markets, segments, and partnerships that align with growth objectives. 

Operational Management: 

• Oversee the day-to-day operations of the MVNO, ensuring high levels of efficiency, performance, and customer satisfaction. 

• Lead teams in customer service, network operations, product development, marketing, and sales to achieve company targets. 

• Optimise business processes and systems to scale operations, improve operational efficiency, and minimise risks. 

• Maintain strong relationships with key internal stakeholders and external partners across all areas.  

Financial and Performance Management: 

• Develop and manage the company’s budget, ensuring sound financial controls and maximising the return on investment. 

• Analyse financial performance, identifying areas for improvement and implementing corrective measures where necessary. 

• Establish KPIs and metrics to monitor company performance, drive accountability, and continuously improve results. 

Team Leadership & Development: 

• Build and lead a high-performing team, fostering a culture of collaboration, innovation, and excellence. 

• Mentor senior leadership team members, providing guidance on decision-making, strategic initiatives, and professional development. 

• Attract, retain, and develop talent across all functions, creating an environment where employees can thrive and grow. 

Key Requirements: 

• Experience: Minimum of 10 years of experience in the telecommunications or mobile services industry, with at least 5 years in a senior leadership role. Experience in the MVNO space is highly preferred. 

• Proven Leadership: Strong track record of leading high-growth organisations, driving change, and navigating complex market environments. 

• Financial Acumen: Expertise in financial planning, budgeting, forecasting, and performance management, with a keen ability to drive cost efficiencies and profitability. 
• Sales & Marketing: Previous sales and marketing experience essential especially in digital marketing and third party partnership programs.

• Strategic Thinking: Ability to think long-term and develop strategic plans that align with the company’s vision while maintaining flexibility to adapt to changing market dynamics. 

• Team Building: Demonstrated success in building and leading high-performing teams, cultivating a culture of accountability, innovation, and customer-centricity. 

• Industry Knowledge: In-depth understanding of the telecommunications industry, mobile technology trends, regulatory requirements, and competitive landscape. 

• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with internal teams, external partners, and investors. 

Desired Attributes: 

• Entrepreneurial mindset with a passion for growth and innovation. 

• Strong problem-solving and decision-making skills in fast-paced environments. 

• Ability to work collaboratively with cross-functional teams to achieve business objectives. 

• Customer-focused approach with a deep understanding of consumer needs and trends in mobile services.