Senior Director, Professional Services, Charles River Development, Managing Director

What we are looking for

Responsible for financial forecasting and project governance for the EMEA Region – ensuring target profit margins for implementation services projects. Specific responsibilities will include leading proper build out and execution of a framework for scope definition, project estimation, resource alignment and change management. This role will interface with all internal divisions of the Charles River and State Street and reports to the Charles River EMEA regional head along with matrix reporting to the Global Head of Delivery. In addition, the MD, Senior Director, Professional Services will work with sales leadership to develop business through positioning and selling services for new and existing customers.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation investment infrastructure using emerging technologies like AI and Snowflake sounds like a challenge you are up for.

What you are responsible for:

• Partnering with finance for EMEA region demand forecasting, to achieve implementation services group revenue goals and utilization targets
• Developing and implementing best practices around project governance and financial reporting with partnership from the Global and EMEA Delivery Leads.
• In partnership with the EMEA Delivery lead establish proper project governance for EMEA projects to manage scope and budget, ensuring projects remain profitable
• Work with the EMEA Delivery Lead to ensure all team personnel are effectively utilized.
• Review and report on implementation status to ensure senior management has visibility of potential issues, and proactively work with the relevant stakeholders and staff to resolve these.
• In partnership with the EMEA Delivery lead, work on achieving successful, on schedule, on budget projects, as well as a high level of client satisfaction with implementation services.
• Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.
• Support the Global and EMEA practice leads in continuously improving implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
• Ensure that staff adhere to policies and procedures.
• Participate in sales process where required
• Work with practice leads to prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
• Lead meetings
• Conduct project and account reviews (internal and external)

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.　 From technology to product innovation we're making our mark on the financial services industry.　 For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.　 We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment.　 Our benefits packages are competitive and comprehensive.　 Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.　 You'll have access to flexible Work Program to help match your needs.　 And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.　 We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.　 Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.　 You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at www.StateStreet.com/careers　

State Street's Speak Up Line