Investment Middle Office (IMOS) Operations Lead - Managing Director
About the company:
Join JPMorgan, a global financial services leader with assets of $2.5 trillion, as the Managing Director for the Investment Middle Office (IMOS) Operations. You'll be part of the Corporate & Investment Bank (CIB), a global leader in banking, markets, and securities services, boasting $34.5 billion in annual revenue and $24 trillion of assets under custody. The role involves leading the IMOS organization and managing the Global BAU service delivery. You'll work closely with the broader IMOS Leadership across Technology, Product, and Product Development to ensure high-quality output and efficiency. This role is key in promoting IMOS Operations' overall goals and objectives, seeking continual improvements, and managing business expectations.
Summary:
As a Managing Director - Head of Investment Middle Office Operations within the Digital and Platform Services division of the Corporate and Investment Bank, you will be at the helm of the Investment Middle Office organization. Your responsibilities will include supervising and managing the Global Business As Usual service delivery and closely collaborating with the wider Investment Middle Office Leadership across Technology, Product, and Product Development. As a key player in promoting the overall goals and objectives of Investment Middle Office Operations, you will be expected to consistently seek enhancements and eradicate inefficiencies in the process while improving product quality, increasing volume and throughput, and managing business expectations. This role offers a unique opportunity to shape the future of our operations and make a substantial impact on our business.
Responsibilities:
You will lead the IMOS Operations function with an organization team size of approximately 600 staff servicing clients globally. A key part of this role will be evolving the organization to a Target Operating model aligned to system migrations and standardization. As a bi-product of this work advising and steering the organization to enhance functional resiliency as the organization evolves.
The focus of the role is on ownership, enhancement and execution of end-to-end strategy and governance across Migrations, Delivery, Training, Re-engineering, Risk & Control framework. The key impact of the role is through design and delivering on an efficient operating model servicing multiple regions, building and sharing best practices combined with optimal and sustainable delivery/controls framework. The individual will drive collaboration and influence a broad group of stakeholders, partners and partnering with multiple work streams including Technology, Product and Client Service organizations.
The role will champion the people agenda and lead an organization developing and growing talent across all levels and a high-performance organization culture, engage actively across corporate and site wide programs and initiatives as well as broader priorities. With a strong understanding of how to build diverse and inclusive teams, retain and train talent and create mobility opportunities within the region as well as across the global organization.
Operations Service Delivery:
Partnership & Governance:
Risk & Controls:
People Management:
Required qualifications, capabilities and skills
Location – London or New York (travel expected within IMOS Operations locations on a regular basis)